TalkingPoints Communication Platform

Frequently Asked Questions

We consider "timely school communication" to be the quick, targeted, and student-specific updates you need to navigate the school week. Our teachers, coaches, and activity sponsors will now use TalkingPoints for alerts such as:

• Last-minute athletics and practice updates
• Extracurricular and club meeting reminders
• Logistical alerts (e.g., where a bus will be parked for an away game or field trip)
• PLT (Personalized Learning Time) reminders
• Class-specific announcements and reminders

TalkingPoints Account Setup & Contact Info

• SMS Delivery: Parents do not need to download the app or create an account. Messages arrive automatically as standard SMS text messages using the contact details already in the school database.
• Updating Contact Details: Phone numbers must be updated directly with the school main office, as TalkingPoints automatically syncs with district records.
• Rosters & Groups: Class rosters sync automatically. Coaches or club sponsors may distribute 6-digit codes for specific clubs or athletics.

Student Activation & Access

• Verification Code: The unique 12-digit activation code ensures student identity verification and adheres to SOPPA privacy regulations before linking accounts.
• Missing Codes: Students who delete or do not receive their August 22 activation email should check their district Gmail spam folder or email EdTechStudio@lfschools.net to re-issue the code.
• Device Access: Students can use TalkingPoints on personal mobile devices via SMS/app or via web browser.
• Scope: TalkingPoints is intended for real-time announcements, logistical alerts, and direct messages; coursework and grades remain on Schoology and PowerSchool.

Privacy & Communication Controls

• Phone Number Privacy: All personal phone numbers remain completely hidden between parents, students, and staff.
• Notification Settings: Downloading the optional TalkingPoints for Families app allows users to set quiet hours, adjust notification preferences, or switch between app and SMS alerts.

Language Translation & Support

• Language Preferences: Home language settings sync from district registration records. Adjustments can be made within the app or by contacting the main office.
• SMS Translation: Two-way translation functions seamlessly over standard SMS—parents can reply in their home language without downloading the app.

If you need any technical assistance, please contact EdTechStudio@lfschools.net
If you need to update your email address on file at the school, email Tiffany Smith at tsmith@lfschools.net